Terms and Conditions homi99 — The Complete Guide for Members

By registering an account, logging in, or using any part of the homi99 platform — whether via website or mobile app — you are deemed to have read, understood, and agreed to be bound by all Terms and Conditions stated in this document, together with our Privacy Policy and Responsible Gaming Policy.

These Terms and Conditions form a legally binding agreement between you (the user) and homi99. If you do not agree with any part of these terms, please discontinue use of our platform immediately.

Homi99 reserves the right to update, amend, or replace any part of these Terms and Conditions at any time without prior notice. It is your responsibility to review this document periodically to ensure you are always aware of the latest applicable terms.

To register and use the homi99 platform, you must meet all of the following eligibility requirements:

• Be at least 18 years of age at the time of registration
• Are not listed among individuals prohibited from using online gambling services in your jurisdiction
• Acting on your own behalf and not as a representative or agent of any other party
• Do not hold any other active account on the homi99 platform
• Have full legal capacity to enter into binding agreements
• Do not use funds obtained through illegal means for any transaction on our platform

Upon registration, you are required to provide complete, accurate, and up-to-date information including your full name, date of birth, a valid email address, and an active phone number. homi99 reserves the right to request identity verification (KYC) at any time to ensure the accuracy of the information provided.

Each individual is only permitted to hold one account. Registering multiple accounts (whether using different names, email addresses, phone numbers, or devices) is strictly prohibited and may result in all associated accounts being frozen and any existing balances forfeited.

Your homi99 account is personal and may not be transferred, sold, leased, or shared with any other party. You are solely responsible for all activities that occur under your account.

• Keep your password secure and do not disclose it to anyone, including homi99 staff
• Enable two-factor authentication (2FA) for an additional layer of security
• Log out of your account after each session, especially on shared devices
• Report any suspicious activity to customer support immediately
• Update your personal information should any changes occur

Homi99 will not be held responsible for any losses arising from unauthorised access to your account due to your own negligence in safeguarding your login credentials.

Homi99 supports a wide range of local Malaysian payment methods, including DuitNow QR, FPX, Touch 'n Go eWallet, and GrabPay. All deposits are credited to your account automatically once the transaction is confirmed by the payment provider.

Deposit Terms:

• The minimum deposit amount is RM10 (subject to the selected payment method)
• Deposited funds may only be used for online gaming purposes on the homi99 platform
• Deposits must be made using a payment method registered in your own name
• Homi99 reserves the right to request proof of ownership for any payment method used

Withdrawal Terms:

• The minimum withdrawal amount is RM30 per transaction
• Withdrawal requests are processed within 1–3 business hours
• Withdrawals may only be made to the same bank account or digital wallet used for the deposit
• Identity verification (KYC) may be required before your first withdrawal request is processed
• Homi99 does not charge any processing fees on standard withdrawals

Homi99 offers a variety of bonuses and promotions from time to time, including welcome bonuses, deposit bonuses, cashback, free spins, and VIP program rewards. Each offer is subject to specific terms stated on the relevant promotions page.

• Bonuses may only be claimed once per user unless otherwise stated
• The wagering requirement must be fully met before any withdrawal can be made
• Bonuses may not be transferred to other players or converted directly into cash
• Homi99 reserves the right to void any bonus obtained through improper means
• The validity period of each bonus is stated in the respective promotion's terms — expired bonuses will be automatically forfeited
• Some games may not be eligible for wagering requirement calculations on certain bonuses

Homi99 reserves the right to modify, terminate, or suspend any promotion at any time. Bonus system abuse, including the use of multiple accounts to claim the same bonus, will result in cancellation of all bonuses and closure of the accounts involved.

All games available on the homi99 platform — including slot games, bingo, and table games — are operated using an RNG (Random Number Generator) system certified by independent auditing bodies to ensure random, fair, and tamper-proof outcomes.

• Game results are final and cannot be disputed unless a verifiable technical error has occurred
• In the event of a technical failure or system disruption during gameplay, homi99 reserves the right to void the affected round and return the bet to the player
• Wagers placed after the outcome of a game has been determined will not be considered valid
• The RTP (Return to Player) percentage for each game is provided by the software supplier and is available for review within the relevant game information.
• Any attempt to exploit game bugs is strictly prohibited and subject to disciplinary action

Homi99 reserves the right to remove or suspend any game from the platform at any time without prior notice, for reasons including maintenance, regulatory compliance, or business decisions.

Homi99 maintains a zero-tolerance policy against all forms of fraud, abuse, and unethical conduct. The following activities are strictly prohibited and may result in immediate account closure:

• Use of automated software, bots, scripts, or any unauthorised tools to play or make betting decisions
• Colluding with other players to cheat or manipulate game outcomes
• Money laundering or use of funds obtained through illegal means
• Creating multiple accounts to exploit bonuses or promotions
• Providing false information during the identity verification (KYC) process
• Any attempt to hack, disrupt, or damage the homi99 platform infrastructure
• Using another person's account or sharing an account with a third party
• Any action that violates applicable Malaysian law

Homi99 is committed to protecting the privacy and security of all members' personal data. All information collected is processed in accordance with Malaysia's Personal Data Protection Act 2010 (PDPA) and our detailed privacy policy.

• Your personal data is protected by 256-bit SSL encryption for all communications between your browser and our servers
• Your financial details are not stored on homi99 servers — all transactions are processed through licensed payment gateways
• Homi99 will not sell, rent, or disclose your personal data to third parties without your consent, except as required by law
• You have the right to request access to the personal data we hold about you

For more information on how we handle your personal data, please refer to Privacy Policy full one.

Homi99 reserves the right to suspend or close a user's account under the following circumstances:

• Violation of any section of these Terms and Conditions
• Failure to complete the identity verification process within the specified timeframe
• Account self-closure requests for responsible gaming reasons
• Detection of fraudulent activity or money laundering
• Instructions from legal authorities or regulatory bodies

If your account is suspended due to a terms violation, homi99 reserves the right to hold the remaining funds pending completion of an internal investigation. If no violation is proven, eligible funds will be returned to you.

You may request voluntary account closure at any time by contacting our customer support. Any valid remaining funds will be processed for withdrawal within a reasonable timeframe after identity verification is completed.

To the extent permitted by applicable law, homi99 shall not be liable for:

• Any financial losses incurred as a result of gaming activity on our platform
• Service disruptions caused by factors beyond our control, including internet infrastructure failures, power outages, or natural disasters
• Indirect, incidental, or consequential losses or damages arising from the use of our platform
• Decisions made by players based on information obtained from third parties not authorised by homi99

Homi99's maximum liability to any user shall not exceed the total net deposits made by that user in the 30 days preceding the claim.

Homi99 genuinely cares about our players' wellbeing. Online gaming should be an enjoyable form of entertainment — not a source of stress or financial hardship. That is why we provide a range of tools and resources to help players stay in control.

• Daily, weekly, and monthly deposit limits that you can set yourself through your account settings
• Self-cool-off options of 24 hours, 7 days, or 30 days
• Long-term self-exclusion for players who need an extended break
• Links to professional help resources and support organisations for problem gamblers
• Configurable play-time reminders

If you are concerned about your own gaming habits or those of a loved one, please visit the Responsible Gaming us for more information and access to support resources.

Homi99 reserves the right to update or amend these Terms and Conditions at any time. Any material changes will be communicated to users via in-account notifications or email at least 7 days before taking effect, except in situations requiring immediate action.

It is your responsibility to review this page periodically. The "Last Updated" date at the top of this document indicates when these terms were last amended. Continued use of the platform after the effective date of any amendment constitutes full acceptance of the updated terms.

If you do not agree with the amendments made, you have the right to close your account before the changes take effect by contacting our customer support team.

If you have any questions, concerns, or feedback regarding these Terms and Conditions, the homi99 customer support team is available to assist you 24 hours a day, 7 days a week.

• Integrated Live Chat within the platform — response in under 2 minutes
• Support email: [email protected]
• Operating hours: 24/7, always open

For disputes relating to an account or transaction, please include your account number, the relevant transaction date, and full details of the issue so we can process your request more quickly and accurately.